Breaking Down Barriers for Student Parents and Caregivers with Family-Friendly Library Spaces

Abstract

In 2016, J. Murrey Atkins Library at the University of North Carolina at Charlotte opened a reservable study room where student parents and caregivers can study with their children on campus. In 2018, the library opened a second family-friendly study room to meet the needs of our growing campus community. To inform the room design, the library conducted a mixed methods research study that included a user survey, an examination of room reservation and usage data, and one-on-one user interviews. This paper focuses on the user-centered design process used to inform the development of the second, family-friendly, library study room.     

Measuring Search Engine Quality

The effectiveness of twenty public search engines is evaluated using TREC-inspired methods and a set of 54 queries taken from real Web search logs. The World Wide Web is taken as the test collection and a combination of crawler and text retrieval system is evaluated. The engines are compared on a range of measures derivable from binary relevance judgments of the first seven live results returned. Statistical testing reveals a significant difference between engines and high intercorrelations between measures. Surprisingly, given the dynamic nature of the Web and the time elapsed, there is also a high correlation between results of this study and a previous study by Gordon and Pathak. For nearly all engines, there is a gradual decline in precision at increasing cutoff after some initial fluctuation. Performance of the engines as a group is found to be inferior to the group of participants in the TREC-8 Large Web task, although the best engines approach the median of those systems. Shortcomings of current Web search evaluation methodology are identified and recommendations are made for future improvements. In particular, the present study and its predecessors deal with queries which are assumed to derive from a need to find a selection of documents relevant to a topic. By contrast, real Web search reflects a range of other information need types which require different judging and different measures.     

How much should it cost? An introduction to management use of costing information

With the introduction of the internal marketthe health service is changing rapidly and health libraries must change with it. Many libraries arerequested to cost their services. The demand comes from external customers and from their ownorganizations. This paper discusses the various reasons for costing services and howcosting information can influence our management decision making. The paper challengeslibrarians to move costing processes away from a mechanistic approach, towards a means ofdemonstrating the worth of a library resources unit in cost and qualitative terms. Using costinginformation for cost control purposes, comparison of cost with other providers, setting prices ordetermining future service delivery levels is discussed, as well as considering the question ofexternal provision of library services. Use of information on fixed and variable costs andassessing break-even levels of service provision is illustrated as a helpful guide to library survival.     

Reprographic rights in Singapore: the story of CLASS

The Copyright Licensing and Administration Society of Singapore was established in 1999. It is now profitable and commercially significant, perhaps uniquely so in Asia. Critical factors in its growth have included a statutory (non‐voluntary) photocopying licence provision for educational institutions in the Copyright Act; and widespread support from the local and international communities of rightsholders. Tentative consensus has been established with educators over a fair level of remuneration for copying. Further work needs to be done to extend or amend the current model for electronic copying, for the private sector and for other countries in the region.     

OPINION RESEARCH, LIBERALISM AND THE FRENCH RIGHT

During the rewriting of its program in the early 1980s, theRassemblement pour la République (RPR) carried out anumber of opinion surveys. The person in charge of this wasnot a member of the inner leadership circle; he warned the partyleader, Jacques Chirac, that themes forming a coherent ‘liberal’program for the transformation of the relationship between citizens,state, and the economy, were not popular with public opinion,which remained attached to progressive taxation and a comprehensivesocial welfare system. The party leadership ignored these warnings.Rather than attempting to align their policies with voter aspirations,their principal use of political communications techniques aimedat improving their leader's image. The person in charge of thiswork was a stranger to politics whose understanding of the waycultural or political attitudes are changed led him to interpretvery fatalistically the chances of influencing election outcomesby communications techniques. His methods were treated withfrank skepticism by party communications colleagues, his client'spersonality was particularly unamenable to his efforts, andhis one successful initiative—the rejuvenation of theexecutive committee—was operated at the cost of a rowin the party. In the case of the RPR, opinion research seemsto have played no role at all in an important party policy review,the causes of which should be sought elsewhere.