The Region 4 collaborative virtual reference project

In May 2002, the Denison Memorial Library at the University of Colorado Health Sciences Center and the J. Otto Lottes Health Sciences Library at the University of Missouri-Columbia, with funding from the National Network of Libraries of Medicine-Midcontinental Region, embarked on a collaborative, real-time reference project using the 24/7 Reference, Inc., software package. This paper describes how the project was conceived, and includes details on the service hours, staffing, training, marketing, lessons learned, and future plans for the service.     

Correlates of verbally aggressive communication in adolescents

This investigation identifies demographic, media, and social correlates of verbally aggressive communication in adolescence. Mail surveys were completed and returned by 2,300 adolescents between the ages of 13 and 15. These adolescents were asked about the prevalence of verbal and physical aggression, the context in which it occurred, demographics, and the interpersonal and media influences in their lives. The results indicate that verbal aggression is widespread, that committing and experiencing verbal aggression is largely reciprocal, that there is a strong relationship between committing verbal and physical aggression, and that peer social influence and listening to violently oriented music are mildly related to verbal aggression in adolescents. These findings suggest more resources should be allocated to teaching adolescents to understand and control verbal aggression. Further, they provide important answers to many prevention and intervention programmatic questions, including context, content, and targeting concerns. Since the negative consequences of verbal aggression are severe and long lasting, decreasing this destructive communication behavior should significantly improve the lives of many adolescents. These and other practical implications are expanded upon and discussed.     

An examination of the relationship between technology problems and teaching evaluation of online instruction

To address faculty members' concern that teaching evaluation in the online environment might be lowered because of technology problems students experience in online courses, a sample of 202 undergraduate students enrolled in an introductory statistics course in a college of business administration was surveyed. Students' evaluation of their instructors and the course and their experiences with technology problems when taking the course were measured. As expected, a negative correlation between teaching evaluation and experience of technology problems was observed. Based on the finding, it is suggested that, to encourage faculty members to teach online, universities need to examine the relationship between teaching evaluation and technology problems experienced by students in the online environment and adjust the evaluation skewed by problems that are out of instructors' control. Measurement instruments used in the study and a suggested formula for adjusting teaching evaluation are provided.