Analyzing Critical Incidents Stories to Understand Change Management Process in the Adoption of e-Resources at the University of Botswana Library

This study used the critical incidents technique to gather the University Botswana Library staff's stories relating to the change management process during the implementation of e-resources projects. Purposive sampling technique was used to select 13 individuals who were involved in the implementation of various projects at the library. Data was analyzed using grounded theory techniques of open coding, selective coding, and axial coding. The results of the study showed that communication, investing in resources, capacity building, team building, garnering external support through collaboration, and users' involvement were key change management strategies used. The library staff were involved in the coordination of projects, systems selection, liaising with stakeholders and consultants, benchmarking, and conducting in-house training. The findings also showed some challenges encountered, which included staff ignorance, reluctance, and fear to take decisions, and inadequate training facilities. The study recommends dedicated project team members with reduced workload and having knowledge and skills to lead the teams to fully participate and engage in the project process.     

ALBINISM IN BOTSWANA: Albinism in Botswana junior secondary schools – a double case study

Pupils with albinism potentially face a number of challenges in accessing quality education in schools in Botswana. Physical issues such as poor eyesight related to the condition and the problems of sensitive skin in such a dry and warm climate are both contributing factors to making learning problematic for some pupils. This study by Gareth Dart of the University of Worcester, Tiroyaone Nkanotsang from a junior secondary school in Botswana, Ose Chizwe from the Government of Botswana and Lily Kowa from a junior secondary school in Botswana, considers the educational experience of two particular pupils with albinism in junior secondary schools in Botswana. Case studies were carried out by student teachers on teaching practice. Issues arising from the case studies of the two pupils were combined with the life story of a third student teacher who himself has albinism. The authors conclude by making some recommendations as to how the experience of pupils with albinism might be improved in the light of local conditions and principles of development.