A Corpus-Based Learning Method of Compound Noun Indexing Rules for Korean

In Korean information retrieval, compound nouns play an important role in improving precision in search experiments. There are two major approaches to compound noun indexing in Korean: statistical and linguistic. Each method, however, has its own shortcomings, such as limitations when indexing diverse types of compound nouns, over-generation of compound nouns, and data sparseness in training. In this paper, we propose a corpus-based learning method, which can index diverse types of compound nouns using rules automatically extracted from a large corpus. The automatic learning method is more portable and requires less human effort, although it exhibits a performance level similar to the manual-linguistic approach. We also present a new filtering method to solve the problems of compound noun over-generation and data sparseness.     

Book reviews

Association of Research Libraries     

Untangling the jungle of e-journal access issues using CRM software

Librarians have been struggling for years with the variety of issues arising while troubleshooting access to electronic journals. This article outlines the advantages and disadvantages of using a Customer Relations Management (CRM) software, originally designed for a call center, to communicate with patrons and track access issues. Utilizing the e-mail software used by the Reference Department at the University of South Florida, we assign incidents, correspond with patrons and staff, write internal notes, maintain transactions, and pull statistics. Hopefully, library vendors will develop software oriented to the needs of libraries to assist in managing access problems for e-journals.     

Paving Consensus: Enacting, Challenging, and Revising the Consensus Process in a Cohousing Community

This study focused on a cohousing community's use of consensus to make a decision about surfacing a parking area. It revealed that the community's use of consensus decision making allowed the residents to balance three goals: making an appropriate decision, meeting members' needs, and maintaining the community's well-being. Reaching agreement, however, was complicated by members' value differences and discontinuity in their participation. The analysis of this case reveals three qualities characteristic of the enactment of consensus: the role of structured communication within and between group meetings, a tension between maintaining process openness and reaching decision closure, and the expectation that group members will work within the consensus process. The analysis also highlights the importance of timing in the interpretation of conflict in a consensus-oriented group and the role of process change when a group reaches the limits of members' commitment to consensus.     

Validating the Willingness to Self-Censor Scale: Individual Differences in the Effect of the Climate of Opinion on Opinion Expression

Hayes, Glynn, and Shanahan (2005) defined self-censorship asthe withholding of one’s opinion around an audience perceivedto disagree with that opinion. They argued that people differin their willingness to self-censor and introduced an 8-itemself-report instrument, the Willingness to Self-Censor scale,to measure this individual difference. The results of an experimentalstudy presented here provide further evidence of the constructvalidity of the scale. Each participant in the study was presentedwith a hypothetical scenario that contained information suggestinga group of people the participant was conversing with abouta controversial topic held opinions that were either uniformlysimilar to or different from the participant’s own opinion.Four weeks prior, each participant had responded to the Willingnessto Self-Censor scale and a measure of dispositional shyness.As expected, the manipulation of the climate of opinion affectedwillingness to express an opinion to the group, but more soamong those who scored relatively high on the Willingness toSelf-Censor scale. These results support the notion that somepeople rely on information about the climate of opinion moreso than do others when they decide whether or not to voice theiropinion publicly, and they suggest that the Willingness to Self-Censorscale measures this individual difference.