Book reviews

Association of Research Libraries     

E-mail in government: Not post-bureaucratic but late-bureaucratic organizations

Empirical research provides evidence that electronic communication does not change government agencies into post-bureaucratic organizations. Structuration Theory is used to explore the interaction between e-mail use, communication patterns of civil servants, and two bureaucratic characteristics: formalization and hierarchy. Previous research suggested that the use of e-mail leads to less formalization and less hierarchy, but empirical research in three bureaucratic organizations in the Netherlands leads to different conclusions. First, the use of e-mail leads to informal formalization: the style of communication is more informal but the content focuses less on personal issues and emphasizes efficient recordings of agreements. Second, the use of e-mail leads to hierarchical horizontalization: horizontal contacts take a more central position in bureaucratic organizations but these horizontal contacts are tightly linked to vertical structures. The result of the interaction between e-mail and government bureaucracy is horizontal communication directly linked to vertical structures. Electronic communication turns government agencies into late-bureaucratic organizations.     

A survey of Web-based business models for e-government in the Netherlands

Governments worldwide are increasingly using Web-based business models to enhance their service delivery. Yet the concept of the business model is unexplored within the context of e-government. Drawing upon the literature on e-commerce, we develop a taxonomy for analyzing Web-based business models for e-government. Based on a systematic survey of 59 e-government Web sites in the Netherlands, our findings indicate that most of the Web sites use the content provider or direct-to-customer business models, while only a few are using novel business models. Overall, the concept of business model is appealing and useful in the public sector. Specifically it compliments research on Web site quality by analyzing and describing Web sites using atomic e-government business models and suggesting improvements by using combinations of business models.     

UnCover on the Web: search hints and applications in library environments

Among the huge maze of resources available on the Internet, UnCoverWeb stands out as a valuable tool for medical libraries. This up-to-date, free-access, multidisciplinary database of periodical references is searched through an easy-to-learn graphical user interface that is a welcome improvement over the telnet version. This article reviews the basic and advanced search techniques for UnCoverWeb, as well as providing information on the document delivery functions and table of contents alerting service called Reveal. UnCover's currency is evaluated and compared with other current awareness resources. System deficiencies are discussed, with the conclusion that although UnCoverWeb lacks the sophisticated features of many commercial database search services, it is nonetheless a useful addition to the repertoire of information sources available in a library.     

Forschungs- und Entwicklungsprojekte

Zusammenfassung. Information ist der wichtigste Grundbegriff der Informatik. Ein semantischer Ansatz erklärt Information als Bedeutung einer Nachricht für ihren Empfänger. Als Folge davon hängt der Informationsgehalt einer Datei, einer Datenbank, eines Buches oder eines Filmes von der Interpretation ab, die ein Nutzer vornehmen kann oder gerade vornimmt. Informationsmaße werden sowohl von der Lesbarkeit einer Nachricht als auch von der Qualität des Interpreten bestimmt. Information kann neu entstehen, verloren gehen oder verändert werden.CR Subject Classification: E.4, H.1