Decoding digital transformational outsourcing: The role of service providers’ capabilities

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.     

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods

Cross-Company Churn Prediction (CCCP) is a domain of research where one company (target) is lacking enough data and can use data from another company (source) to predict customer churn successfully. To support CCCP, the cross-company data is usually transformed to a set of similar normal distribution of target company data prior to building a CCCP model. However, it is still unclear which data transformation method is most effective in CCCP. Also, the impact of data transformation methods on CCCP model performance using different classifiers have not been comprehensively explored in the telecommunication sector. In this study, we devised a model for CCCP using data transformation methods (i.e., log, z-score, rank and box-cox) and presented not only an extensive comparison to validate the impact of these transformation methods in CCCP, but also evaluated the performance of underlying baseline classifiers (i.e., Naive Bayes (NB), K-Nearest Neighbour (KNN), Gradient Boosted Tree (GBT), Single Rule Induction (SRI) and Deep learner Neural net (DP)) for customer churn prediction in telecommunication sector using the above mentioned data transformation methods. We performed experiments on publicly available datasets related to the telecommunication sector. The results demonstrated that most of the data transformation methods (e.g., log, rank, and box-cox) improve the performance of CCCP significantly. However, the Z-Score data transformation method could not achieve better results as compared to the rest of the data transformation methods in this study. Moreover, it is also investigated that the CCCP model based on NB outperform on transformed data and DP, KNN and GBT performed on the average, while SRI classifier did not show significant results in term of the commonly used evaluation measures (i.e., probability of detection, probability of false alarm, area under the curve and g-mean).     

优秀游泳运动员训练监控研究初探

在备战 2 0 0 0年第 2 7届奥运会期间 ,采用血乳酸、肌酸激酶等指标对国家游泳队优秀运动员进行了训练监控 ,对磷酸原训练、有氧训练、高原训练模式等进行了探讨 ,为科学训练提供参考依据     

篮球运动员临场心理躁动与教练员的心理调控

对篮球运动员临场心理躁动的涵义与意义、篮球运动员临场比赛进程中心理躁动的具体表现、教练员临场心理调控的意义与方法进行了论述。     

中文译著中外国个人责任者标目的选取

规范工作是图书馆编目工作中非常重要的一部分。清华大学图书馆现已建立了名称规范文档，实现了规范控制，使得责任者标目的选取日趋规范，进一步增强了书目的检索功能和集中功能。在各种标目的选取中，中文译著中外国个人责任者的标目选取最为复杂，本文将从多方面对此进行探讨，并针对当前工作中存在的具体问题提出建议。     

论大众竞技运动与精英竞技运动的协调发展

体育与竞技运动是两个不同的概念 ,两者都有普及与提高的问题 ,精英竞技运动的发展不是建立在大众体育和学校体育的基础之上的 ,其发展的基础是竞技运动在全社会的普及。传统的认识存在许多缺陷 ,导致在实践中产生很多偏差。讨论了大众竞技运动与精英竞技运动的异同 ,分析了西方国家管理与发展竞技运动的模式、中国发展竞技运动成功的经验及存在的问题 ,说明了应如何理解所谓大众竞技运动与精英竞技运动协调发展的问题 ,最后从 5个方面探讨了大众竞技运动与精英竞技运动协调发展的基本对策。     

沈阳市青少年射击运动员认知调控能力的实验研究

运用心理测量法、个案分析法、实验法等研究方法 ,对沈阳市青少年射击运动员的认知调控能力 (即 :情绪调节能力、动机归因水平 )进行 41周的实验研究。研究结果表明 ,通过心理训练 ,运动员的认知调控能力有了一定的提高。     

对提高运动训练科学化水平的思考

从运动训练理论的建立、运动训练的控制、心理训练和心理调控、“大负荷”运动训练、运动训练方法的应用、运动技术的创新等几个方面阐述了它们对提高运动训练科学化水平的作用，认识到只有不断的创新，才能使运动训练更加合理化、科学化，才能使运动员创造出更好的运动成绩。     

正交变换在积分中的应用

利用正交变换,在重积分、曲面积分中处理积分的变数替换。     

心率在山地自行车训练监控中的应用

根据山地自行车运动项目训练特征和客观地理环境的特殊性,详细深入探讨心率在山地自行车训练监控中的应用对于山地自行车运动的科学训练具有十分重要的实际意义.