Employee mistreatment and muted voices in the culturally diverse workplace

This study examines mistreatment through the perspectives of employees with different cultural backgrounds and positions in order to understand the ways in which some voices are muted and others are privileged. Mistreatment is interactional, distributive, procedural, or systemic abuse of employees taking place at both interpersonal and institutional levels on the basis of cultural diversity. Narrative analysis of semi-structured interviews with employees of a large research and development organization revealed three types of muted narratives used to respond to mistreatment (muted-but-engaged, angrily disengaged, and resigned) as well as one type of privileged response. The narratives provided evidence of two processes by which voices became muted: repeated silencing over time and silencing through ambiguity of policies.     

"一站式服务"与图书馆信息咨询服务的优化

在数字图书馆和参考咨询迅速发展的今天，“一站式服务”作为图书馆参考咨询服务的新理念和追求目标，对馆员的要求是贯彻首问责任制，对资源的要求是要有效整合图书馆的献资源，对服务模式的要求是引进合作数字参考服务，建立多层次的信息咨询服务模式。     

教学投影机的选购和使用

介绍了教学投影机的选购原则和使用注意事项。     

基于JSP网上购书系统的设计与实现

结合网上购书系统的开发过程,分析了基于B/S结构的信息管理系统的基本特征和运行机制,具体介绍了基于JSP技术的系统设计与实现过程,并对系统设计过程中采用的一些主要技术进行了探讨。     

数据挖掘在民族地区商场管理中的应用

介绍数据挖掘技术应用到商场CRM中,运用多种数据挖掘技术发掘出潜在的高价值客户,预测其购买行为。通过聚类分析、差异分析等数据挖掘技术处理,从而帮助商场更好的了解客户消费需求热点,提高商场核心竞争力。     

Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions

This study explores post-recovery satisfaction and post-purchase intentions with service recovery of online shopping customers from the perspectives on perceived justice and emotions based on twenty scenarios that combine five service failures and four recoveries. Analytical results indicating that in addition to enhancing post-purchase intentions and post-recovery satisfaction among customers, distributive justice increases positive emotions and decreases negative ones. Additionally, procedural justice enhances post-recovery satisfaction as well as increases positive emotions and decreases negative ones, while interactional justice only increases post-recovery satisfaction of customers. Moreover, while positive emotions increase post-recovery satisfaction, and vice versa. Post-recovery satisfaction positively affects post-purchase intentions. Results of this study provide a valuable reference for operators and managers of online shopping websites.     

基于.NET电子商务系统的购物车设计

电子商务通过信息网络,将贸易中发生关系的各方联系起来。购物车作为电子商务网站的基础之一,使用十分广泛。结合.NET技术提供的用户配置功能,剖析了实现电子商务系统中购物车设计的关键技术,介绍了实现该功能的设计方法与技巧。     

基于WIFI技术的矿井下无线语音通信系统

目前,小灵通已经被强制退市,迫切需求一种新的通信方式实现井下无线通信。本文提出了运用WiFi无线宽带技术于煤矿井下无线语音通信系统中,结合现有的WLAN网络实现无线的VoIP语音通话。     

大数据时代商场客流分析系统开发与研究

大数据时代,详细的客流信息对于商场运营、决策、分析很重要。随着计算机软硬件的发展,摄像探头已能够统计进出客流数量,POS机可以记录顾客购买了何种商品。以此两种硬件设备为基础,文章对商场客流分析系统的开发进行了研究,设计了一个客流分析系统。     

如何用现代声乐理念理解"三种唱法"

世界上只有一种科学的发声方法.声乐是集音乐学、生理学、心理学、解剖学、声学、语言学、哲学等为一体的综合性学科."美声"、"民族"、"通俗"是三种风格.以往对"美声唱法"、"民族唱法"、"通俗唱法"的错误理解应当纠正.