Literature Awareness Among Health Staff in Developing Countries

Abstract

Health professionals, although in principle a highly information-conscious group, are frequently observed to be poor users of literature and library services. The main reason for this lack of literature awareness is the tradition of oral transmission of knowledge found in a number of Third World countries. Since the practice of modern medicine is not conceivable without constant support from the professional literature, either for reference or continuing education purposes, it is suggested that national or regional programmes be launched to promote literature awareness, notably among medical and nursing students. This requires the active participation of faculty staff as well as policy and financial commitments of the governments concerned. Failure to heighten the literature awareness of coming generations of physicians and nurses, and in general to improve the situation in the sector of health information support could have serious consequences on the quality of medical care in large parts of the developing world.     

基于SERVQUAL的信息系统服务质量评价研究

如何有效测评信息系统服务质量是信息系统应用中亟待解决的问题。基于PZB的SERVQUAL模型,采用实证方法,发展了信息系统服务质量评价体系,检验了新体系的可行性和有效性,进一步运用ZOT原理,结合感知服务、期望服务和适当服务三个服务水平对信息系统服务质量进行分析,将信息系统服务质量的评价模型和实际应用较好地结合在一起。