Assessing Digital Reference and Online Instructional Services in an Integrated Public/University Library

Abstract

In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction.     

基于TILT的网络教程BJUTILT的分析与思考

TILT是美国德克萨斯州立大学数字图书馆开发的在线信息素质教程,堪称为信息素质教育网络教程的典范。基于此,北京工业大学图书馆信息咨询部于2005年10月完成了本校的信息素质教程BJUTILT。本文比较了TILT与BJUTILT,分析了BJUTILT的特点与存在的问题,总结了BJUTILT制作过程中的经验与得失,给出了信息素质教育网络教程建设的几点建议。     

美国TILT的教学设计及其启示

信息资源网络化带来IL(信息素养)教育的巨大需求。相对于传统教学形式,基于Web的IL教程具有明显的优势,值得大力开发。课件的成败很大程度上取决于其教学设计。针对国内为数极少的网上文检课程所存在的问题,文章分析了美国知名的网上IL教育站点TILT成功的教学设计及其启示,并提出了几点建议。