Exploring Dialectical Tensions of Leading Volunteers in Two Community Choirs

Leaders of volunteers face different challenges than leaders of paid employees due to different motivations and reward expectations. After synthesizing previous research applying dialectical theory to group members or leaders, this study examines the dialectical tensions that leaders of volunteers experienced and the communication they used to manage those tensions as reported by both the leaders and the volunteers. A constant-comparison method was used to analyze observations and interviews of members and leaders of two community choirs. The findings suggest that leaders of volunteers face eight dialectical tensions representing three broad categories: (a) task and relationship; (b) process and outcome; and (c) internal and external. Leaders negotiated these dialectical tensions through communication strategies including use of humor and appeals to artistic spirituality. These strategies represent hybridization and dualistic discourse rather than a monologic emphasis of one course of action over another.     

Tensions in Community Health Improvement Initiatives: Communication and Collaboration in a Managed Care Environment

Between the years 1993 and 2000, the W. K. Kellogg Foundation sponsored the Comprehensive Community Health Models (CCHMs) Initiative in three Michigan counties. CCHMs was comprised of three closely related community initiatives carried out in the midst of a failed national health care reform effort and the continued penetration of managed care arrangements into many health care systems. This experimental initiative set out to test the hypothesis that traditional healthcare system animosities and exclusionary practices could be overcome by stakeholder participation in an ongoing, structured, collaborative dialogue about improving access to health services. In the process of collecting data through surveys, interviews, content analysis, and observation, we were struck by the occurrence of several overarching tensions that we perceive to exist in our data. The present article elucidates five such tensions and suggests how third parties such as communication researchers, evaluators, and practitioners can facilitate community health improvement initiatives and better their own data interpretation by acknowledging and understanding these tensions.     

Communication as Ventriloquism: A Grounded-in-Action Approach to the Study of Organizational Tensions

Tension-centered analyses are increasingly popular in organizational communication studies. Hence, how tensions emerge and are dealt with by organizational members in their work activities are key issues of debate in our field. The purpose of this article is to develop a ventriloqual approach for investigating how organizational tensions (whether expressed in the form of contradictions, dilemmas, paradoxes, or situational ironies) are communicatively constituted through the mobilization of figures that contradict or clash with each other. To demonstrate the theoretical and empirical value of this approach, we use it to analyze two fieldwork cases from a seven-year ethnographic study of Médecins sans Frontières, and thus show how tensions shape organizational members' realities by being felt and sensed in interactions.     

Tensions in Community Health Improvement Initiatives: Communication and Collaboration in a Managed Care Environment

Between the years 1993 and 2000, the W. K. Kellogg Foundation sponsored the Comprehensive Community Health Models (CCHMs) Initiative in three Michigan counties. CCHMs was comprised of three closely related community initiatives carried out in the midst of a failed national health care reform effort and the continued penetration of managed care arrangements into many health care systems. This experimental initiative set out to test the hypothesis that traditional healthcare system animosities and exclusionary practices could be overcome by stakeholder participation in an ongoing, structured, collaborative dialogue about improving access to health services. In the process of collecting data through surveys, interviews, content analysis, and observation, we were struck by the occurrence of several overarching tensions that we perceive to exist in our data. The present article elucidates five such tensions and suggests how third parties such as communication researchers, evaluators, and practitioners can facilitate community health improvement initiatives and better their own data interpretation by acknowledging and understanding these tensions.     

Risk,threat, and information seeking about genital herpes: The effects of mood and message framing

This paper examines the effect that mood and message frame has on perceived threat, efficacy, attitude, intention and, ultimately, behavior regarding genital herpes information seeking. A 2 (message frame: negative/positive) X 2 (mood: happy/sad) independent groups experiment examining the interaction between mood and message framing was conducted. A two‐way interaction between mood and message framing on the dependent variable(s) was hypothesized such that persons in a sad mood will be more persuaded (as evidenced by heightened threat, efficacy, attitude, intention and behavior) by a negatively framed message given its mood congruent qualities. And, persons in a happy mood were posited to be more persuaded by a positively framed message given its mood congruent qualities. A main effect for mood was also proposed, given that sad persons are expected to pay closer attention to the message(s) overall. These data were partially consistent with the hypotheses. In the main, frame and mood elicited separate effects. Sadness is positively correlated with severity and susceptibility of genital herpes. Frame increases response efficacy. A path model articulating the relationships among all variables is proposed.     

“You're My Parent but You're Not”: Dialectical Tensions in Stepchildren's Perceptions About Communicating with the Nonresidential Parent

The nonresidential parent plays a role in the lives of stepchildren and in stepfamily households. The focus of the present study was on the interaction between the nonresidential parent and his/her child who resides as part of a stepfamily household. Grounded in relational dialectics theory, the researchers performed an interpretive analysis of 50 transcribed interviews with college-aged stepchildren. Stepchildren's perceptions of communication with the nonresidential parent were animated by two contradictions: parenting/nonparenting and openness/closedness. These two contradictions form a totality, interwoven with one another. The parenting/nonparenting contradiction reflected stepchildren's ambivalence over parenting attempts of nonresidential parents. Stepchildren wanted nonresidential parent involvement and parenting, and at the same time they resisted it, often finding communication to be awkward and challenging. In addition, stepchildren wanted open and intimate communication with their nonresidential parents, yet they found openness to be problematic and managed these contradictory demands via segmentation. Implications of these findings are discussed, along with insights to guide professionals working with stepfamilies and adults co-parenting children to better understand and interact in ways that promote healthy stepfamilies.     

Cultural Identity Tensions in a Post-Acquisition Organization

This study examines the problems associated with cultural integration in the aftermath of a corporate acquisition. Based on focus groups and one-on-one interviews with members of a post-acquisition organization (PAO), the results reveal three identity tensions used by organization members to reconcile conflicting pulls toward identification and disidentification: collaboration/competition, assimilation/autonomy, and consensus/command. Findings indicate that members across the four sites of the PAO reconcile these identity tensions differently, resulting in more evidence of disidentification at the two sites that had been acquired by the larger organization, than at the other two sites which had been long-standing locations of the acquiring organization. Implications are discussed relative to cultural and identity issues during periods of organization mergers and acquisitions.     

Taking a Return to School: Using Self-Study to Learn about Teacher Educator Practice

The work of teacher educators is complex and multifaceted and requires knowledge of pedagogy and practice in both schools and teacher education institutions. This complexity, combined with calls for teacher educators to work in close partnership with schools, sees some in teacher education working in hybrid roles and across the boundaries of schools and universities. Drawing on a self-study conducted over a one-year return to teaching, I explore my return home to teach in a secondary school and I examine the continuing impact of this experience on my practice as a teacher educator. Using the concept of tensions as a conceptual framework to analyse the data I explore three tensions in this article: (1) teacher as technician versus teacher as pedagogue; (2) challenging versus being responsive to other’s views of learning; and (3) teacher versus teacher educator identity. I explore how a return to teaching in school and the tensions I experienced enabled me to develop my practice and understandings as a teacher educator. I argue that rich professional learning can result from using self-study to examine teacher educator practice, particularly for teacher educators working in hybrid roles and partnership contexts.     

The Physical Organization as Equivocal Message

This study expands our understanding of the importance of physical organizational space and the relationship between physical and social structure by emphasizing and demonstrating how social structure is physically contextualized. I examined the impact of a building designed specifically to enhance communication and creativity among workers and discovered that users of the building experienced the facility very differently than the designers intended. Specifically, employees struggled to reconcile their experiences with the new facility across five problematic themes: transition, openness, finances/layoffs, management, and the building itself, with the building serving a core, unifying function. The results are discussed in terms of how organizational physical space affords opportunities for material space use that may be unforeseen by designers. Workers’ values and the impact of multiple stressors played key roles in the negative reactions to the new facility. J. J. Gibson's theory of affordances is used to explain the degree to which building design as equivocal message can predetermine communication outcomes.     

Cultural Identity Tensions in a Post-Acquisition Organization A previous version of this paper was presented as a “Top Paper” at the annual convention of the International Communication Association,New Orleans,May 2004.

This study examines the problems associated with cultural integration in the aftermath of a corporate acquisition. Based on focus groups and one-on-one interviews with members of a post-acquisition organization (PAO), the results reveal three identity tensions used by organization members to reconcile conflicting pulls toward identification and disidentification: collaboration/competition, assimilation/autonomy, and consensus/command. Findings indicate that members across the four sites of the PAO reconcile these identity tensions differently, resulting in more evidence of disidentification at the two sites that had been acquired by the larger organization, than at the other two sites which had been long-standing locations of the acquiring organization. Implications are discussed relative to cultural and identity issues during periods of organization mergers and acquisitions.