| Abstract: | This article describes a case study in the use of the return on investment (ROI) evaluation methodology in local self‐government training in Bosnia and Herzegovina (BiH). Out of 20 training programs, the Project Cycle Management course was selected. The article describes pioneering work for the ROI approach in the Western Balkan public sector. A main challenge was to identify an impact measure due to difficulties in accessing relevant data. A conservative approach to data management showed the strengths of the ROI methodology and the reliability of the results. |
