| 在线咨询服务系统的现状与思考 |
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| 引用本文： | 王克静. 在线咨询服务系统的现状与思考[J]. 科技成果管理与研究, 2008, 0(2): 57-60. DOI: 10.3772/j.issn.1673-6516.2008.02.014 |
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| 作者姓名： | 王克静 |
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| 作者单位： | 中国科学技术信息研究所,北京,100097 |
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| 摘 要： | 本文以国家科技成果信息服务平台为例，对用户在线咨询的问题进行分析，力求通过对咨询问题的分析找出网站服务存在的问题，进一步完善网站的服务体系，最后对我国科技成果类网站的咨询服务提出了相应的建议。
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| 关 键 词： | 在线咨询 咨询问题 成果信息服务平台 |
The status quo and Reasoning Over the Online Consultation Service System |
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| Wang ke-jing. The status quo and Reasoning Over the Online Consultation Service System[J]. Management and Research on Scientific & Technological Achievements, 2008, 0(2): 57-60. DOI: 10.3772/j.issn.1673-6516.2008.02.014 |
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| Authors: | Wang ke-jing |
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| Affiliation: | Wang ke-jing (Institute of Scientific ＆ Technical Information of China (ISTIC), Beijing 100097, China) |
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| Abstract: | With example of the national S＆T achievement information service platform, this article analyzes the consulting questions raised by the online users, aiming at finding out the problems in the web services and improving the service system. At last, it comes to some suggestion on S＆T achievement websites in dealing with consultation service. |
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| Keywords: | Online consultation Consulting questions Achievement information service platform |
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