| Abstract: | Phenomenological investigation of a community intergroup dialogue program reveals that participation in the program promoted complex thinking about diversity, feelings of self-efficacy, and changes in communicative action. Agency in the interest of social change, however, depended on both access to resources such as cultural capital, and incentives to recognize a need for change. The results suggest that dialogue has important potential for intercultural understanding, alliance building, and social change, but also that the indeterminacy implied in open systems prohibits assurance that change will be in the direction intended by program organizers. |
