| 提升图书馆读者服务质量的五大战略 |
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| 引用本文： | 费晓娟.提升图书馆读者服务质量的五大战略[J].图书馆学研究,2007(3):77-79. |
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| 作者姓名： | 费晓娟 |
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| 作者单位： | 广东商学院图书馆 |
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| 摘 要： | 现有研究主张服务是图书馆的重要功能。本文以此为基础，提出了提升图书馆读者服务质量的五夺战略。它们是：读者服务需求分析战略、读者服务质量的现场控制战略、富有图书馆特色的服务市场营销战略、技术支持战略、组织保障战略。
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| 关 键 词： | 图书馆 读者 读者服务质量 |
Five approaches to improve the readers' service quality |
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| Fei Xiaojuan.Five approaches to improve the readers'''' service quality[J].Researches in Library Science,2007(3):77-79. |
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| Authors: | Fei Xiaojuan |
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| Institution: | Fei Xiaojuan |
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| Abstract: | The extant research literatures agree that it is a library's important function to delivery service for readers. Upon this assumption the present paper suggests five approaches to improve service quality for readers. They are reader need analysis strategy, on-the-spot service quality control strategy, library specific service marketing strategy, technology related support strategy, and inter-organizational coordination strategy. |
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| Keywords: | library reader service reader service quality |
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