Performance support that adds value to everyday lives

At the beginning came the job aid. Now, we incline toward performance support tools (PSTs), sometimes fondly described as “job aids on steroids.” PSTs that support employee performance have been studied, but scant attention has been paid to the PSTs that add to people's everyday lives beyond work. We studied 30 diverse people, voluntary PST users, to gauge their opinions and attitudes about such widely available PSTs as MapQuest, VideoJug, eHow, WebMD, and Turbo Tax.