Job aids and performance support: Moving from knowledge in the classroom to knowledge everywhere by Allison Rossett,and Lisa Schafer

Allison Rossett, CPT, teaches at San Diego State University and is equally at home in the consulting world, where she has helped a global mix of companies and other organizations. Lisa Schafer is one of the principals in Collet and Schafer, which focuses on performance improvement in Fortune 100 companies. Job Aids and Performance Support: Moving from Knowledge in the Classroom to Knowledge Everywhere (ISBN 978‐0‐7879‐7621‐7) is published by Jossey‐Bass/Pfeiffer. This publisher may be reached at (800) 274‐4434 (phone) or (800) 569‐0443 (fax).