| Abstract: | In highly competitive global organizations, the practice of hit‐and‐miss searching for information is a luxury seldom afforded. This article examines a case study of an organization that explored the use of different types of performance support interventions for four years. Results show that performance support systems that link to relevant support content were used significantly more than systems that required the performer to search for and locate information. A comparison of these findings with the existing literature and the implications of these results for performance technologists are discussed. |
