论基于知识管理的数字参考咨询服务

数字参考咨询服务面临来自多方面的压力与挑战,将知识管理理念引入数字参考咨询服务,是开创参考咨询服务新局面的一项有力举措。在分析知识管理的内涵与主要内容的基础上,概括了知识管理与参考咨询服务的契合关系,提出基于知识管理的数字参考咨询服务的关键举措：激励和开发咨询馆员隐性知识资源,组建以知识为基础的专家系统等。

Digital reference service on the base of knowledge management

Digital reference service is confronted with pressure and challenge that comes from many aspects.It will be a strong measure that initiates digital reference service new prospects to introduce knowledge management （KM） into digital reference service.On the base of analyses intension and main content of KM,generalizing the relationship between them,pointing out two key measures,including：inspiriting and emboldening librarian tacit KM and establishing expert system that bases of knowledge.