How Do Academic Departments Impact Student Satisfaction? Understanding the Contextual Effects of Departments |
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| Authors: | Umbach Paul D Porter Stephen R |
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| Institution: | (1) Department of Education, Policy, and Leadership, University of Maryland, College Park, College Park, MD, 20742;(2) Office of Institutional Research, Wesleyan University, USA |
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| Abstract: | Using multilevel modeling to analyze survey data from more than 1,300 alumni from a large research university, this study examines the impact that academic departments have on student satisfaction and development. Controlling for individual characteristics, we found that characteristics of departments such as faculty contact with students, research emphasis, and proportion of female undergraduates had a significant impact on satisfaction with education in the major and the perceived impact that college had on skill development. |
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| Keywords: | student satisfaction academic departments multi-level modeling |
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