征地补偿农户满意度影响因素及提升路径——以武汉市江夏区为例

完善土地征收补偿制度,对保障城镇建设用地需求和提高农户生活质量具有重要的意义。本文从顾客满意度理论视角,以武汉市江夏区为例,采用主成分分析法和结构方程模型研究征地补偿满意度影响因素及其之间的关系以及提升征地补偿满意度的路径。研究结果显示：①征地补偿满意度的影响因素有补偿程序、补偿标准、补偿方式、补偿分配,且这四大因素之间相互影响,其中补偿程序对补偿标准、补偿方式、补偿分配产生正向影响,补偿标准正向影响补偿分配。②加强土地征收补偿宣传工作,可降低失地农户的征地补偿期望值,并且适当提高征地补偿标准,可以最大程度地提升失地农户征地补偿满意度和最大化政府利益,从而实现农户和政府的“双赢”。

Influencing factors and improvement of farmer satisfaction under land expropriation compensation in Wuhan

Based on questionnaire survey data from 154 land-expropriated farmers in Jiangxia district, Wuhan, using customer satisfaction evaluation theory we measured satisfaction with land expropriation compensation and carried out research from three levels, influencing factors, the relationship between them and improvement of farmer satisfaction. This paper builds a set of three-level index systems including 15 observation variables according to previous research, and explored influencing factors of satisfaction of land expropriation compensation and their relationships using principal component analysis and structural equation modeling. We found that compensation procedures, compensation standards, compensation methods and compensation distribution affect the satisfaction degree of land expropriation compensation; in which compensation procedures generate positive effects on the compensation standard, method and distribution. The compensation standard had a positive effect on compensation distribution. Improvement in farmer satisfaction can be achieved two ways: strengthening propaganda to reduce land expropriation compensation expectation and raising the land expropriation compensation standard in order to enhance the actual value of compensation. It is more reasonable to raise the compensation standard to a specific level to guarantee the maximum increase of land expropriation compensation satisfaction and governmental benefits in Jiangxia. On the basis of these results, we provide some suggestions in relation to land expropriation compensation across Jiangxia District.