The unfortunate human factor: A selective history of human factors for technical communicators

Human factors Is an important discipline for technical communicators to explore, but an examination of its historical bias toward the technological system and away from the user should be part of this exploration if we are to effectively use human factors methods in print and on‐line document development. Beginning with the advent of formal human factors in the early twentieth century, this essay reviews moments in the history of human factors that are especially relevant to technical communicators. The essay concludes with a discussion of human factors research that is most applicable to technical communications, specifically qualitative usability research, minimalism, and human activity interface design.