| 高职院校行政服务质量保障体系的建设 |
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| 引用本文： | 陈寿根. 高职院校行政服务质量保障体系的建设[J]. 继续教育研究, 2009, 0(6): 108-110 |
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| 作者姓名： | 陈寿根 |
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| 作者单位： | 常州工程职业技术学院,江苏,常州,213164 |
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| 基金项目： | 江苏省高等教育教改立项课题 |
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| 摘 要： | 行政服务质量保障体系建设，是高职院校质量管理亟待解决的问题。本文应用现代质量管理思想，分析了影响高职院校行政服务质量的因素，在总结常州工程职业技术学院行政服务质量保障体系建设成果的基础上，阐述了内外结合、全员参与、全程控制、全方位设计的行政服务质量保障体系，为高职院校转变行政管理方式，提升行政服务质量提供了可资借鉴的范式。
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| 关 键 词： | 高职院校 行政服务 质量保障 内部体系 外部体系 |
Construction of Quality-ensuring System for Administration Service in Higher Vocational Colleges |
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| Chen Shougen. Construction of Quality-ensuring System for Administration Service in Higher Vocational Colleges[J]. Continue Education Research, 2009, 0(6): 108-110 |
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| Authors: | Chen Shougen |
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| Affiliation: | Changzhou Institute of Engineering Technology;Changzhou;Jiangsu;213164 |
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| Abstract: | The construction of quality-ensuring system for administration service is the problem which is urgently needed to be solved in the higher vocational college.Based on the thought of modern quality management this paper analyzes which factors would influence the quality of administration service,and by summarizing the successful experience of Changzhou Institute of Engineering Technology,it illustrates quality-ensuring system of administration service by integration of internal and external factors,participat... |
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| Keywords: | higher vocational college administration service quality-ensuring system internal system external system |
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