Validation ROI: An HPT case study from the medical device industry

Validation is both a process and a function within Company ABC. Using the human performance technology (HPT) process, interventions were prescribed to address identified performance gaps. Forecasting an annual return on investment (ROI) based on goals yielded a ROI of 168%. Data collected for the first quarter of 2009 yielded a calculated ROI of 326%. This study discusses the HPT process and what was done to achieve the results.