Rethinking access,success and student retention in Open and Distance Learning

The focus of this paper is access problems distance students encounter when required to use the Internet for their studies, and how such problems influence the students’ ability to gain access to higher education. Empirically, the paper is informed by a qualitative case study of a Master’s programme in public administration offered to a group of students in a relatively remote area of Indonesia. It shows how access problems certainly become a challenge for such students, not only because of the absence of technology but also because of social constraints related to the presence of technology. However, as there are often no proper alternatives, new technology may well be considered a step forwards for such students, even if the new technology to some extent creates serious problems.