电子政府公众服务的机制分析

本文首先简要分析了电子服务的实质和三个不同层次，接着从不同角度提出并分析了电子服务的运行机制，包括过程集成机制、信息共享机制、以及电子服务与传统服务方式共存共容的混合运行机制。其中重点分析了基于过程集成机制的前—后台“单窗口”组织结构设计，以及突出了前后台关系的不同模式。最后给出一个系统分析的小结。

Mechanisms of electronic service delivery in electronic government

Firstly, the essence of Electronic Service Delivery (ESD) is given, three levels of ESD are also provided, which include information retrieval, remote communication, and transactions. Then three kinds of ESD mechanism are developed and analyzed, i.e. process integrated mechanism, information share mechanism, and mix mechanism by traditional service delivery and ESD. Specially the front-back-office structure and one-stop service mode is discussed in detail, which is the basic mode of above mechanisms. And it is focused that the relationship between front office and back office in different mechanism. Finally, a brief summary is given.