Automation,Barriers, and Communication:

Implementation of an integrated library system can cause re-examination of long-standing barriers between technical services and public services. The stakes are high and both sides experience stress while learning the new system and interpreting it to patrons. The University of Oregon Library, through both failures and successes, is learning how to use automation to change and improve technical services-public services communication. The article concludes with suggestions on what both sides can do to break down traditional barriers.