Planning Reference Service Points:

The Sterling C. Evans Library at Texas A&M University is presently involved in a large scale building expansion program which includes the creation of a reference area for the new branch library and the expansion of the two existing reference points in the main library. These three reference areas are actually quite distinctive and reflect different service needs. The authors propose that the decision-making model Evans Library is using to plan possible solutions for these needs can serve as a guide for managers in special, public or academic libraries of varying sizes. The model takes into consideration clientele, staffing, physical arrangement and ergonomics.