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Knowing your users and what they want
Abstract:Abstract

In order to have a successful library program for offcampus students, librarians must understand who their students are and what they want. This paper will address the issues involved in conducting a user survey for off-campus students. The paper will cover details on developing a survey; it will discuss the logistics of sending and receiving; and it will examine one method of evaluation. This work is based on a student survey conducted by the University of Iowa Libraries during November 1998 and March 1999.
Keywords:Library services  distance education  needs assessment  surveys
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