Future Reference-

During the past decade, changes in the environment in which ,reference librarians work have prompted questions about the effectiveness of time-honored service patterns and mechanisms. In response to internal and external pressures and forces, during the 1990s some reference managers transformed questioning into action and conducted experiments with modifications in service structures and methods. Several trends are beginning to emerge. The common thread among hem is a focus on the needs of Lhe individual user. These trends may reshape the way reference service is performed.