| Abstract: | Abstract Institutions, as we know, are quickly embracing distance education, in the forms of online or Web-based courses and programs at phenomenal rates. Oftentimes, however, significant institutional structures, including such areas as registration, advising, library, and technical support are overlooked until too late. Institutions must have clear, well-planned strategies in place in order to maximize their students' learning experiences and overall satisfaction with distance education programs to avoid attrition and maximize retention. This paper provides many useful and easy to implement strategies for institutions considering distance education, as well as for those already engaged in serving students online. In particular, this paper explores experiences of students pursuing the Master of Library and Information Science degree through a Web-based program. Their challenges will be described, and the institutional responses and solutions will be offered. |
