| 基于灰关联分析法的图书馆服务质量评价——以广东海洋大学图书馆为例 |
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| 引用本文： | 郑彬,赵振宇,廖标长. 基于灰关联分析法的图书馆服务质量评价——以广东海洋大学图书馆为例[J]. 情报科学, 2012, 0(9): 1345-1347,1395 |
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| 作者姓名： | 郑彬 赵振宇 廖标长 |
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| 作者单位： | 广东海洋大学经济管理学院;广东海洋大学理学院 |
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| 摘 要： | 在建立图书馆服务质量评价指标体系的基础上,采用收集问卷的方式对图书馆各评价指标打分,进一步应用灰色关联分析法获得评价指标的权重,结合指标权重及打分情况建立模型对图书馆服务质量进行评价,指出图书馆工作的亮点与不足。本模型的建立将为提高图书馆服务质量提供决策支持和借鉴。文中最后通过一个实例说明了方法的有效性及实用性。
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| 关 键 词： | 灰色关联 图书馆 服务质量 指标体系 关联度 |
The Evaluation of Library Service Quality Based on Grey Relational Analysis -Take Library of Guangdong Ocean University as an Example |
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| ZHENG Bin,ZHAO Zhen-yu,LIAO Biao-chang. The Evaluation of Library Service Quality Based on Grey Relational Analysis -Take Library of Guangdong Ocean University as an Example[J]. Information Science, 2012, 0(9): 1345-1347,1395 |
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| Authors: | ZHENG Bin ZHAO Zhen-yu LIAO Biao-chang |
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| Affiliation: | 1.College of Econoics and Management,Guangdong Ocean University,Zhanjiang524088,China;2.College of Scinece,Guangdong Ocean University,Zhanjiang524088,China) |
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| Abstract: | In this article,an evaluation index system to estimate the service quality of library is established and questionnaires are collected to score the index.Grey relational analysis method is used to prioritize the index in order of their importance.Moreover,we built an model to analyze the advantages and disadvantages of service quality.Our research will offer the support in decision-making during improving the service of library. |
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| Keywords: | gray relative analysis library service quality index system relational degree |
| 本文献已被 CNKI 等数据库收录！ |
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