企业核心资源识别的客户界面分析

本文基于核心资源的价值特性,通过对客户价值的差异性、动态性等方面的探讨,分析了企业外部的客户界面。以此为前提,又进一步探讨了企业内部的价值创造过程,通过探求外部差异的内在原因,进而审视企业内部资源的核心性。最后,立足于企业内部资源界面和外部客户界面之间的互动,构建了一个核心资源界面识别的基本模式。

Analysis on Customer Interface of Identification of the Corporation Core Resources

This paper analyzes the customer interface outside corporation based on the value features of core resources by studying the difference and dynamics of customer value. Then it makes a further analysis on the process of value creation inside enterprises to search the inner reason for outer difference, which is taken as a basis to identify the core resources of a corporation. Lastly, this paper sets up a basic pattern of core resources interface identification on the basis of the interaction between corporation inner resources interface and the outer customer interface.