Managing Quality Assurance in Higher Education: a Scottish Example

This article outlines the principal parameters of the quality debate in higher education and considers issues and developments from the standpoint of the different key stakeholders. The analysis will be illustrated by the experiences of the University of Strathclyde in developing transnational policies and procedures for the quality assurance of awards and programmes which it provides or validates. Internally, the University of Strathclyde operates within an ethos of academic and financial devolution to its five Faculties. Central steering has been targeted primarily at negotiating understandings and agreements and at promoting reflection, evaluation, monitoring, and the dissemination of good practice. Applying that philosophy to transnational education has presented some interesting challenges. These are discussed, including the development of agreements to guide validated arrangements and modifications to evaluation and monitoring for programmes delivered at a distance. These developments are now an integral part of the approach taken by Strathclyde to the management of quality assurance of educational programmes.