Knowledge elicitation practices for organizational development intervention

Based on a sensemaking methodology and the use of narratives from a case study in a quality assurance department of an electronics manufacturing company, a Group Reflection and Inquiry Protocol (GRIP) technique is developed to solicit judgmental knowledge from the staff of an organization in regard to formulating business strategy. The method combines knowledge elicitation (KE) and organizational development (OD) intervention for the change to be brought about in an organization. An open communication platform is created for the participants, with minimum influence of the consultant, as well as there being no demand for any special expertise of the consultant or researcher in the OD intervention.