Determinants of satisfaction among social entrepreneurs in e-Government services |
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| Institution: | 1. Department of Telecommunications (Government of India), New Delhi, India;2. Indian Institute of Management Indore, Prabandh Shikhar, Rau-Pithampur Road, Madhya Pradesh, Indore, India;1. Research Center for Advanced Science and Technology, The University of Tokyo, Japan;2. Department of Technology Management for Innovation, The University of Tokyo, Japan;3. Research Institute of Economy, Trade, and Industry (RIETI), Japan;1. Department of Finance and Decision Sciences, School of Business, Trinity University, San Antonio, TX 78212, USA;2. Department of Marketing, Information Systems, and Decision Sciences, Anderson School of Management, University of New Mexico, Albuquerque, NM 87131, USA;1. DII, Polytechnic University of Marche, Italy;2. DIII, University of Pavia, Italy;1. School of Management, University of Science and Technology of China, No. 96, JinZhai Road, Hefei, Anhui 230000, China;2. School of Management, Hefei University of Technology, No. 193, TunXi Road, Hefei, Anhui 230000, China;3. International Institute of Finance, School of Management, University of Science and Technology of China, No.96, JinZhai Road, Hefei, Anhui 230000, China |
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| Abstract: | Information Technology–enabled e-Governance outlets are being increasingly used in developing economies to facilitate the delivery of e-Government services. These outlets are managed by social entrepreneurs who serve as an intermediary between the citizen and the government. With social entrepreneurship and stakeholder theories as underpinnings and model validation with data from 232 respondents, the current work suggests that social entrepreneurs' satisfaction is derived from a positive public image and satisfaction with stakeholders. The two factors fulfill the entrepreneur’s communion motives and are derived from their economic well-being, an agency motive, which itself is an outcome of the e-Government website service quality. This study also establishes the intervening role of process and the government support for enhancing the social entrepreneur’s economic wellbeing. The study brings the unique perspectives of social entrepreneurship to e-Government service delivery and provides recommendations for policymakers to focus on the satisfaction of such intermediaries for sustainable inclusion into the digital mainstream. |
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| Keywords: | E-Government Social entrepreneur Service quality Satisfaction Public image Economic well-being |
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