| 以客户为中心的新型参考咨询模式 |
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| 引用本文： | 刘凌,罗戎.以客户为中心的新型参考咨询模式[J].图书情报工作,2003,47(8):79-82. |
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| 作者姓名： | 刘凌 罗戎 |
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| 作者单位： | 北京大学信息管理系, 北京 100871 |
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| 摘 要： | 探讨在参考咨询过程中引入管理学中项目管理的运作机制,以客户为核心,突出客户的重要性和优先性,用这种企业化的管理方法重构整个参考咨询体制,将传统意义上的参考咨询机制变为面向客户、面向对象、面向现实的新型信息服务体系,促进参考馆员向信息咨询专家转变。
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| 关 键 词： | 参考咨询 项目管理 客户 |
| 收稿时间： | 2002-12-09 |
A New Type of Clientele- Centered Model for Reference Work |
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| Liu Ling Luo Rong.A New Type of Clientele- Centered Model for Reference Work[J].Library and Information Service,2003,47(8):79-82. |
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| Authors: | Liu Ling Luo Rong |
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| Institution: | Department of Information Management, Peking University, Beijing |
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| Abstract: | We would like to introduce a new type of clientele - centered model for reference work here. It is based on a mechanism of project management and emphasizes the importance of feedback between clienteles and librarians. To improve the efficiency of reference work, a new clientele - oriented / object - oriented / reality - oriented variety of modern information service system should be established as soon as possible. |
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| Keywords: | reference work project management clientele |
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