提高优质护理病房护士综合素质的实践与体会

目的：探讨提高优质护理病房护士综合素质的方法。方法：选取我院2010年9月至2011年2月及2011年3月到2011年8月期间两种不同床位包干护理模式下的护士及患者做研究对象,采用我院自行设计的优质护理服务质量评价表和出院患者满意度调查问卷收集资料,就护士业务能力等进行对比分析。结果：新法护理模式护理质量（P=0.478）与病人对包床责任护士服务的满意度（P=0.979）与旧法差异均无统计学意义,新法包床护理病人满意度高于旧法（P=0.022）,新法包床护士护理技术操作（P=0.042）及理论考核成绩（P〈0.001）均优于旧法。结论：新法床位包干、小组负责的护理模式,有利于提高护士的综合素质,提升优质护理服务的内涵,值得临床推广。

Practice and Experience of Improving the Comprehensive Quality of Nurses Working in the High-Quality-Nursing Sickroom

Objective： To investigate the ways of improving the comprehensive quality of nurses working in the high-quality care ward. Methods： We chose nurses and patients in two different care modes from Sept. 2010 to Feb. 2011 and Mar. 2011 to Aug. 2011 as the research object. Our own design high-quality-nursing evaluation form and satisfaction questionnaire for discharged patients were applied to collect information. And the professional competence of nurses was comparatively analyzed. Results： There was no significant difference in nursing quality and patients＇ satisfaction to nurses between new and old care mode （P=- 0.478, 0.979）. The patients＇ satisfaction of new care mode was higher than that of old mode （ P = 0.022）. Nursing operation and theoretical examination results of new nursing mode was all higher than that of old mode （P = 0.042, 〈0.001 ）. Conclusion： The new care mode, in which the task and responsibility were assigned to individual and group, helps to improve the comprehensive quality of the nurses, to enhance connotation of high-quality-nursing, and worth popularizing.