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A Brief History of Reference Assessment: No Easy Solutions |
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| Authors: | Firouzeh F. Logan |
| Affiliation: | 1. University of Illinois, Chicago , Chicago, ILflogan@uic.edu |
| Abstract: | The author discusses the different methods of reference assessment that have been tried in libraries over the years to help improve service, justify the existence of the service itself, train new staff, and counter declining statistics. |
| Keywords: | assessment standards academic libraries history |