| 浅析交流艺术在酒店个性化服务中的运用 |
| |
| 引用本文： | 曹小萍. 浅析交流艺术在酒店个性化服务中的运用[J]. 湖州师范学院学报, 2005, 27(5): 134-136 |
| |
| 作者姓名： | 曹小萍 |
| |
| 作者单位： | 浙江华煜建设工程有限公司,浙江,湖州,313000 |
| |
| 摘 要： | 市场竞争、消费心理的改变,使酒店中的个性化服务越来越重要.与标准化服务相比,个性化服务更注重宾客个性化的心理感受,以期达到宾客的满意.在酒店的个性化服务中,员工对交流艺术的运用对于及时、准确地了解宾客的个性需求,提高宾客的满意度具有重要作用.
|
| 关 键 词： | 酒店管理 个性化服务 交流艺术 |
| 文章编号： | 1009-1734(2005)05-0134-03 |
| 修稿时间： | 2005-07-20 |
A Brief Analysis of the Communicative Art in Hotel Services |
| |
| CAO Xiao-ping. A Brief Analysis of the Communicative Art in Hotel Services[J]. Journal of Huzhou Teachers College, 2005, 27(5): 134-136 |
| |
| Authors: | CAO Xiao-ping |
| |
| Abstract: | Personality service is playing a more and more important role in hotel services with market competition and the change of consuming psychology.Compared with standard service,personality service attaches more importance to supplying customers with mental personal feelings so as to satisfy customers,and the communicative art can help to understand the personal needs of the customers and enhance their satisfaction. |
| |
| Keywords: | hotel management personality service communicative art |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
