| Abstract: | Dynamic Online Performance Support Systems (DOPSS) are a new class of intervention that can meet the needs of a quickly changing work force in an information age environment. These systems are customized for the target population, with unique meta tags, unique function sets, and dynamic growth for and by users in use. These unique tag sets allow users to quickly and easily add resources to the system, so it is an intervention that grows and evolves based on continued use and input by users. This paper reports on a case study examining the design of a unique function set for military aircraft maintenance technicians. A new method to guide data collection and analysis is used. The USE method (User‐centric + Sen‐semaking + Evolving) is applied, with Schwen's (2001) knowledge model supporting the user‐centric collection and analysis of data. The result of this new perspective allows the input and analysis of needs on micro, meso, and macro levels, identifying needs that may cross boundaries of traditional interventions. |
