Revealing dynamics and consequences of fit and misfit between formal and informal networks in multi-institutional product development collaborations |
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Authors: | J Kratzer Hans G Gemuenden |
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Institution: | a University of Groningen, Faculty of Economics and Business, P.O. Box 800, 9700 AV Groningen, The Netherlands b University of Technology Berlin, Straße des 17.Juni 13510623 Berlin, Germany c Aarhus School of Business, University of Aarhus, Haslegaardsvej 10DK-8210 Aarhus V, Denmark |
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Abstract: | The study presents a longitudinal examination about dynamics and consequences of fit and misfit between formally ascribed design interfaces and informal communication networks in two large multi-institutional product development collaborations in space industry. Findings: (1) formally ascribed design interfaces and informal communication networks correlate only marginally. The main reason is that informal communication is much more dense than ascribed; (2) although the formally ascribed design interfaces change, the structure of informal communication remains largely stable throughout time; (3) the most intriguing finding is that this communicational misfit is associated with higher effectiveness, but, it negatively impacts the institutional unit's efficiency. |
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Keywords: | Multi-institutional product development collaborations Formal and informal networks Design structure matrix Effectiveness Efficiency |
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