Quality reference service: A preliminary case study |
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| Authors: | John C Stalker Head Marjorie E Murfin Reference Librarian |
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| Institution: | aInformation Services Department, Ohio State University Libraries, 1858 Neil Avenue Mall, Columbus, Ohio, 43210, USA;bInformation Services Department, Ohio State University Libraries, USA |
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| Abstract: | A general reference department achieved a high score on the Wisconsin-Ohio Reference Evaluation Program. Intensive use of electronic resources, a good reference collection, good architecture, administrative support, and, most importantly, adequate time provided by the consultation model contributed, in this case, to high-quality service. |
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