| 电大远程教育贯彻"以顾客为关注焦点"的思考 |
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| 引用本文： | 袁彩哲.电大远程教育贯彻"以顾客为关注焦点"的思考[J].江苏广播电视大学学报,2007,18(4):13-16. |
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| 作者姓名： | 袁彩哲 |
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| 作者单位： | 常州市广播电视大学,江苏,常州,213001 |
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| 摘 要： | "以顾客为关注焦点"是ISO9000质量管理标准中的核心管理原则。在远程教育中,坚持以"以顾客为关注焦点"是提高教育质量和办好"人民满意远程教育"的重要保证。在电大的远程教育质量管理中坚持"以顾客为关注焦点"就是要正确识别和满足顾客需求,让顾客得到满意的教育服务质量。
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| 关 键 词： | 远程教育 顾客 服务质量 满意 ISO9000 |
| 文章编号： | 1008-4207（2007）04-0013-04 |
| 修稿时间： | 2007-04-20 |
Reflection on Carrying out the Principle of "Taking Client as Focus" in Distance Education |
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| YUAN Cai-zhe.Reflection on Carrying out the Principle of "Taking Client as Focus" in Distance Education[J].Journal of Jiangsu Radio & Television University,2007,18(4):13-16. |
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| Authors: | YUAN Cai-zhe |
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| Abstract: | "Taking Client as Focus" is a kernel management principle of ISO9000 Quality-Control Standard.In Distance Education,carrying out this principle is the important guarantee to run a people satisfied distance education.Persisting in this principle is to meet the needs of clients and to provide them with satisfactory education service. |
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| Keywords: | Distance Education client service quality watisfaction ISO9000 |
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