Spillover of workplace IT satisfaction onto job satisfaction: The roles of job fit and professional fit |
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Institution: | 1. School of Management, Jinan University, Guangzhou, PR China;2. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, PR China;3. Wenzhou-Kean University, Wenzhou, PR China;1. School of Business, Taishan University, Taian, 271000, China;2. Post-Doctoral Scientific Research Workstation, China Merchants Bank, Shenzhen, 518040, China;3. College of Business and Administration, Zhejiang University of Technology, Hangzhou, 310014, China;4. School of Management, Huazhong University of Science and Technology, Wuhan, 430074, China;1. University of Sussex Business School, University of Sussex, United Kingdom;2. School of Management, Royal Holloway, University of London, United Kingdom;3. Kent Business School, University of Kent, United Kingdom |
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Abstract: | With information technology (IT) increasingly penetrating in workplaces, employee satisfaction with workplace IT becomes an integral part of work and significantly influences work-related outcomes. Scant attention, however, has been paid to whether and how employees’ IT satisfaction plays a role in generating job-related attitudinal changes among employees. Drawing upon satisfaction spillover theory, we developed and empirically tested a model to examine the relationship between individual satisfaction with workplace IT and job satisfaction. Specifically, we introduced two elements of user-task-technology fit—namely, job fit and professional fit—to examine the transition in employees’ satisfaction from the technological domain to overall satisfaction with work. We found that job fit not only mediated but also strengthened the effect of workplace IT satisfaction on job satisfaction, whereas professional fit did not play a moderating role in the relationship between workplace IT satisfaction and job satisfaction. The findings suggest that practitioners should emphasize workplace IT as a crucial ingredient of the work context and improve employee experiences with using IT. More importantly, the fit of IT with employees’ job and professional requirements is critical for this transition in satisfaction. |
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Keywords: | IT satisfaction Job satisfaction Satisfaction spillover Job fit Professional fit |
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