Information and communication technology incivility aggression in the workplace: Implications for work and family |
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| Institution: | 1. Department of Management, California State University, Chico, 400 West First Street, Chico 95929, CA, United States;2. Department of Management, One Bear Place #98013, Waco 76798-8013, TX, United States;3. Department of Management Information Systems, One Bear Place #98005 76798, Waco, TX, United States;4. School of Business, Indiana University Southeast, 4201 Grant Line Rd., New Albany 47150, IN, United States;5. Department of Management and Entrepreneurship, Elon University, Elon 27244, NC, United States;1. Key Laboratory of Complex Systems Modeling and Simulation, School of Computer Science and Technology, Hangzhou Dianzi University, Hangzhou 310018, China;2. Department of Pain Medicine, the First Affiliated Hospital, Zhejiang University School of Medicine, Hangzhou 310018, China;3. Wuhan second ship design and research institute, Wuhan 430205, China;1. School of Information Management, Wuhan University, Wuhan, Hubei, China;2. Informatics Institute, University of Amsterdam, Amsterdam, The Netherlands;3. Amsterdam Business School, University of Amsterdam, Amsterdam, The Netherlands;1. Computer Science Department, Universidad Carlos III de Madrid Spain;2. Faculty of Computer Sciences, Østfold University College Norway;3. Foundation for Biomedical Research, Príncipe de Asturias Hospital Spain;4. Computer Science Department, Universidad de Alcalá Spain;1. Centro de Tecnología Biomédica, Universidad Politécnica de Madrid, 28223 Pozuelo de Alarcón, Spain;2. ETS de Ingenieros Informáticos, Universidad Politécnica de Madrid, 28660 Boadilla del Monte, Spain;1. Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam 31441, Saudi Arabia;2. King Fahd University Hospital, Imam Abdulrahman Bin Faisal University, Dammam 31441, Saudi Arabia;3. Department of Computer Science, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam 31441, Saudi Arabia |
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| Abstract: | Affective events theory (AET) suggests that when an employee enacts negative workplace events, such as ICT incivility, the employee is likely to experience a negative mood state, which in turn may have a detrimental effect on attitudes regarding work and family. Using a sample of 260 working individuals, we found that engaging in ICT incivility aggression negatively impacts mood, as evidenced by a negative relationship with positive affect and a positive relationship to psychological distress. Furthermore, in the work domain, the relationship between ICT incivility aggression and job satisfaction was mediated by positive mood, but not by psychological distress. In the family domain, the relationship between incivility and family satisfaction was mediated by psychological distress, but not by mood. These mixed mediation findings may suggest that particular moods are somewhat contextual and made more salient at work versus with family. Practical implications for organizations seeking to discourage ICT incivility aggression, as well as and directions for future research, are discussed. |
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