Implementing Microsoft Bookings for Liaison Librarian Appointments

Abstract

In January 2020, liaison librarians at the University of North Carolina Wilmington (UNCW) adopted the online appointment scheduling tool “Microsoft Bookings” for student research consultations. We have found that a consistent web-based scheduling system has decreased demands on liaisons’ time, provided an easier referral method for our front-line desk staff, and lowered barriers for student access. In this column, we discuss our process and outcomes, as well as practical suggestions for those interested in adopting such a program at their institution.