| Abstract: | Electronic performance support is an expanding area within the field of performance technology. This article reviews and classifies the literature, both conceptual and case-based, in order to assess settings for use, initiating factors for development, and general features of the various systems. Identification of each article reviewed is presented in a matrix of categories that can be used to point those interested in specific aspects of this complex topic to the most pertinent information for their own needs. A general summary of findings follows. |
