| 高校图书馆建立读者满意度管理体系初探 |
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| 引用本文： | 倪靖. 高校图书馆建立读者满意度管理体系初探[J]. 贵图学刊, 2009, 0(3): 30-32 |
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| 作者姓名： | 倪靖 |
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| 作者单位： | 南京林业大学图书馆,江苏南京210037 |
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| 摘 要： | 读者满意度是评价大学图书馆整体服务水平的重要标准之一，图书馆建立读者满意度管理体系，采取有效的措施来提高读者满意度，对高校图书馆的读者满意度实施全面管理，可以迅速提升服务能力，这是我们图书馆人在21世纪工作的重点所在。
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| 关 键 词： | 图书馆 满意度 指标体系 构成因素 影响因素 管理 |
Readers Satisfaction Management System of University libraries |
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| Ni Jing. Readers Satisfaction Management System of University libraries[J]. , 2009, 0(3): 30-32 |
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| Authors: | Ni Jing |
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| Affiliation: | Ni Jing(Library of NanJing Forestry Univertsity,NanJing China 210037) |
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| Abstract: | Readers satisfaction is one of the important criteria to evaluate the overall service level of the University Library's.The library established the reader satisfaction management system and adopted effective measures to improve reader satisfaction.It implemented management satisfaction to the readers of the University Library,which can quickly upgrade their service capacity.It is one of focus our library in the 21st century. |
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| Keywords: | Library Satisfaction Indicator System Constituent Elements Influencing Factors Management |
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