Planning the Digital Public Library of America |
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Authors: | Cy Dillon |
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Institution: | Hampden-Sydney College , Hampden-Sydney , Virginia , USA |
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Abstract: | By using barcodes to identify random lists of books, taking small monthly samples, and updating a simple control chart, the authors outline a simple, effective way (1) to chart the reasons why books aren't available; (2) to gauge if changes in procedures are needed; and (3) to determine if such changes are successful. |
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Keywords: | Book availability barcode random sampling missing boods quality control systems analysis performance measures |
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