Instructional Design Issues for Electronic Performance Support Systems

Electronic performance support systems are becoming a significant software resource in many corporate organisations due to their potential to improve human performance while decreasing the time required for users to obtain information or instruction. While these software tools are extremely powerful, they must include highly effective individual components and a powerful, yet intuitive, human–computer interface. The present article summarises and reviews instructional design issues for these increasingly popular software tools and provides suggestions for developing an effective electronic performance support system for a given organisational setting.